candace t Qsr

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Doesn’t honor warranty

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Fluidra - Doesn’t honor warranty
Fluidra - Doesn’t honor warranty - Image 2

In Feb 2023 I had a new Jandy JXI pool heater installed with my new pool. 1 year later I noticed a leak which we subsequently identified as coming from the heater.

I contacted the warranty company for Jandy- Fluidra who ultimately decided the pool heater failed because of improper pool water chemistry. This is my 3rd pool. This new pool is now just 13 months old. We werent even allowed to put chemicals into the pool until sometime April 2024 to allow the pebble finish to cure.

I am a nurse and an experienced pool owner. My pool builder extended my equipment warranty to 3 years. Fluidra does not stand behind the Jandy name nor do they honor their warranty. Their solution is for me to buy another 5000$ pool heater.

I will NEVER EVER recommend or buy another Jandy product. From the first phone call I was warned they would try to blame it on water chemistry.

My pool servicing provider warned me as well. BUYER BEWARE!!!

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Loss:
$5009
Pros:
  • Other pool equipment working fine
Cons:
  • Warranty

Preferred solution: I want my pool heater repaired or replaced

User's recommendation: Do not buy Jandy products!

2 comments
Guest

If you had problems after the warranty even 1 day it is on you. The installer can not extend the factory warranty. It is hard to find the warranty, but I have seen some companies with less than 1 year.

Guest
reply icon Replying to comment of Guest-2497213

The original warranty is still active from the manufacturer. It has not expired.

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James L Xzs

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Verified Reviewer

Warranty Claim

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Fluidra Warranty is Abysmal I have been waiting for nearly 4 weeks for a Zodiac pool cleaner to be repaired under warranty. I have tried to be accommodating and even took the unit to the local Zodiac dealer rather than have a technician come out to assess and repair it. The part required has a 1 - 4 week wait on delivery as its "out of stock". That means there are a lot of warramty claims or they just do not carry adequate stock. Service is abysmal so I would NEVER buy a Zodiac cleaner again.
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Loss:
$150
Pros:
  • Zodiac product is fine
Cons:
  • Service and support is abysmal

Preferred solution: Expense Claim

User's recommendation: Do NOT use Fluidra's products

PissedConsumer Official

Companies that still do business in Russia

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Fluidra - Companies that still do business in Russia
Explore video interviews

Since Russia has invaded Ukraine, PissedConsumer.com cant stay aside. With this review, we present our teams opinion only - nothing more than that.

We as an organization always defend the freedom of speech by providing a platform for consumers to voice their opinions and to talk about any problems they may have with various businesses.

Today, we want to give voice to the tragedy of the people of Ukraine and let the world know the truth.

A lot of major companies suspended their business in russia not to support the war.

However, there are still large international corporations that continue operating and paying taxes in russia.

Taxes that are used to finance the army of the aggressor. With this video, we want to show the consequences of such a decision for civilians in Ukraine and ask these companies to stop doing business in russia.

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notdisclosed n
map-marker Melbourne, Victoria

Faulty Fluidra equipment - 0/5 customer service

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Installed a Fluidra Zodiac brand pool system. It lasted 2 years. Extremely expensive. Customer service is non -existent. Had to buy a replacement costing $$$$. Discovered that Fluidra is a large multinational company with 0 interest in the quality of products that it sells. It just sources the cheapest crap it can find.
View full review
Loss:
$5000

Preferred solution: Full refund

User's recommendation: Buy a different brand.

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